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CUSTOMER EXPERIENCE MANAGER
Description du poste
SNS RECRUTE UN CUSTOMER EXPERIENCE MANAGER POUR LE COMPTE D’UN PARTENAIRE
Job Responsibility:
1. Customize and implement the service analysis module solution based on customer requirements, CEM service product solution, and different network conditions and specific requirements.
2. Analyzes CS and PS KQIs/KPIs, provides service analysis reports, demarcates abnormal KQIs/KPIs, identifies the problem scope, provides solutions, and traces the problem resolution.
3. Analyzes and handles network-level or single-subscriber-level problems, such as service quality monitoring, complaint handling, and VIP Care.
Work Requirement:
1. Bachelor degree or above. Major in Telecommunication, electronics, computer related field is preferred.
2. At least 3 years working experience in Carrier’s mobile networks.
Experience in CEM related field is much preferred.
3. Familiar with CS and PS services and signaling processes. Able to handle end-to-end service processing processes well. Excel at wireless communication network architecture.
4. Rich experience in Telecom or data analysis industry, familiar with MySQL database, data mining algorithms and principles;
5. Have strong understanding of customer requirements and communication skills, and be familiar with service fault locating and customer complaint handling.
6. Fluent in both English and French is mandatory. English will be the working language.
Profil du poste
Expérience professionnelle : 5 ans d’expérience avec au moins 3 ans d’expérience professionnelle dans les réseaux mobiles de l’opérateur.
Position : Customer Experience Manager
Niveau d’étude : BAC+3/4 en télécommunications, à l'électronique ou l'informatique
Base : Abidjan, Cote d'Ivoire
Anglais obligatoire pour le poste
NB : Le CV doit être obligatoirement rédigé en Anglais
Dossiers de candidature
Merci de faire parvenir votre CV et lettre de motivation précisant https://cvtheque.sns-ci.org/annonces_emploi/917-un-customer-experience-manager et snsjobs@sns.ci au plus tard le 30/03/2024
NB : le poste est à pourvoir immédiatement
