RGS
recrute
FO manager
Description du poste
Main Responsibilities:
Over all responsible for the FO operations. Ensure all TT are created on time , Ensure 24X7 monitoring all Telecom network service.
Ensure FO team to escalate all the network problem according to SLA.
Design and evaluate quarterly PBC (Personal Business Commitment) for FO team members.
Follow the critical network issues and update to GNOC OD.
Process and procedure enforcement in FO.
Ensure all the site access are under FO control and have reference number.
Ensure proper shift plan on all days including holidays and festival.
Alarm trend analysis and improvement actions.
Assess the team training needs of FO team and facilitate Technical and process training sessions.
FO daily, weekly, monthly report design and quality improvement.
Ensure timely closure of quality and security audit findings.
Key targets:
Achieve agreed SLAs and KPIs for FO.
No alarm missing by FO team.
Timely submission of all customer agreed reports.
No Major security non- compliances by FO.
Customer/Offshore team feedback survey score above 90%.
Attrition rate below 10% for FO team.
Employ satisfaction feedback score above 90% for FO team.
Profil du poste
Qualifications/Skills
Bachelor’s / Advanced degree in Telecom or relevant fields.
8 years + experience in any Telecom specific domains.
Professional knowledge of service delivery processes.
Strong project management skills.
Excellent leadership and communication capabilities.
Dossiers de candidature
send your cv to vanessa@rutotechglobal.com
