RGS
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Transformation Manager
Description du poste
Main Responsibilities:
Responsible for the overall progress of the transformation project, monitoring & managing the transformation progress, and driving for the best achievement.
Work out the project plan including process & tools maturity assessment, improvement suggestion, improvement execution, effect evaluation and reporting to management.
Monitor the implementation of transformation commitments as per agreed target model.
Customer satisfaction. Ensure transformation key milestones achievement and constantly seek to derive new insights into the customer experience.
Ensure support for internal and external feedback.
Organize governance meetings with the customer as per agreed governance structure.
Support the Transformation Directors in various streams ( GNOCa + local affiliates ) to achieve the transformation goals.
Ensure risk management with effective mitigation measures.
Key targets:
Transformation milestones achievement as per agreed target model.
Process & Tools maturity achievement for all affiliates.
Maintain risk register and notify the risks on time
Customer feedback survey score above 90%.
Profil du poste
Qualifications/Skills
Bachelor’s / Advanced degree in Telecom or relevant fields.
8 years + experience in Telecom industry.
Professional knowledge of Transition/Transformation management.
Strong project management skills.
Excellent leadership and communication capabilities.
Dossiers de candidature
