RGS
recruit
Operations Manager
Description du poste
Main Responsibilities:
E2E management of network operations.
Regular governance with local customer.
Responsible for contractual KPIs and SLA. Monitor and manage ongoing SLA performance & NUR achievement
Customer satisfaction. Analyze all aspects of performance and constantly seek to derive new insights into the customer experience.
Ensure risk management with effective mitigation measures.
Ensure disaster recovery plan are active and tested ready.
Be responsible for the people management of the SME team.
Ensure coordination between GNOC and the local team
Ensure the security compliance and improvement by assisting with security audit and review.
Key targets:
SLA and NUR achievement as per contract.
Monthly KPI sign off with customer ,no penalty.
Customer feedback survey score above 90%.
Profil du poste
Qualifications/Skills
Bachelor’s / Advanced degree in Telecom or relevant fields.
8 years + experience in service delivery management.
Professional knowledge of service delivery processes.
Excellent leadership and communication capabilities.
Dossiers de candidature
