RGS
recruit
MV BO IN SENIOR
Description du poste
Main Responsibilities:
Over all responsible for the operations of BO IN team. Perform Second Line Maintenance support for all IN Network NEs and associated elements.
Ensure the trouble ticket resolution within agreed SLA for all IN domain tickets.
Should focus on the MTTR for all levels of faults in IN domain.
Escalate the trouble ticket to third Line when L2 solve it, and do strong follow up until resolution.
Make preventive maintenance plan and audit the result.
To be involved/supervise all related / critical planned activities in IN domain.
New software release update and implementation for IN domain network elements.
Work Plan for IN back office based on main goals and priorities defined by BO Manager.
Attend/arrange meetings internally within IN BO team or with the customer and is responsible to ensure service quality.
Design and evaluate quarterly PBC (Personal Business Commitment) for BO IN team.
Key targets:
Achieve agreed SLAs and KPIs for IN BO.
No Man made incidents in IN domain.
Timely upgrade of software/Hardware for IN N/W.
No Major security non- compliances by BO IN.
Customer/Offshore team feedback survey score above 90%.
Employ satisfaction feedback score above 90% for BO IN team.
Profil du poste
Qualifications/Skills
Bachelor’s / Advanced degree in Telecom or relevant fields.
5 years + experience in IN domain with strong Technical skills.
Professional knowledge of service delivery processes.
Good leadership and communication capabilities.
Dossiers de candidature
