TSEBO
recrute
THE RECEPTIONIST
The Receptionist is primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression.
Service Delivery
● Provide an exceptional customer service experience to site residents and their guests, acting as a single point of contact for all enquiries.
● Ensure guests are greeted and welcomed courteously and their needs are anticipated at all times.
● Efficient guest registration and host notification with the ability to remember guest names and faces
● Issue passes in accordance with the agreed procedures and explain required Health and Safety procedures and emergency evacuation requirements to guests
● Ensure Reception desk and area is kept clean and tidy at all times
● Ensure Reception desk absences are managed during the contracted hours
● Book taxis and cars as required for visitors
● Provide general information on required guest services available within the local area for visitors
● Undertaker general team administration duties as required by the Team Leader/Facilities Manager
Compliance Management
● Delivery of the Reception Service as detailed in the:
üService Level Agreement
üReception Service Charter
● Completion of daily checklist schedule and progress of any outstanding actions
● Be fully conversant with all relevant client standard operating procedure
CV et LM à recrutementatsci@gmail.com
