ERICSSON
recruits
HEAD: FIELD SERVICE ORGANISATION IVORY COAST 

Req ID: 69163

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. Our employees live our vision, core values and guiding principles. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.  

Job Summary

To accelerate service delivery, efficiency and performance within and between Operations in the Regions, Global Service Centers and Global Competence Hubs. Support the delivery force to make their work more efficient through adequate delivery tools, processes, ways of working, measurements & KPIs, job roles, competence models and support, deployment programs and common structures. Identify and execute improvements within the global service delivery organization.

Secure close cooperation with the Regions, Global Service Centers and Global Competence Hubs and Business Units, to upgrade Ways of Working, Competence and Knowledge Management practices. The intention of this job role is also to develop, deploy and implement ESDM in line with the service delivery strategy to create an environment that supports global efficiency and profitable growth.

Responsibilities & Tasks

• Manage and Support Service Delivery
• Maintain delivery models, frameworks, job roles, assessments and strategies
• Manage stakeholders on all levels within Global Service Delivery
• Deploy and implement Service Delivery Strategy
• Drive knowledge transfer

 Core Competences:

• Communication Skills
• Sales Process Knowledge
• Change & Improvement Management Skills
• Negotiation & Argumentation Skills
• Project Management Skills
• Brand Knowledge & Skills
• Presentation Skills
• Ericsson Portfolio Knowledge
• Fundamental Leadership Competence
• Financial Acumen & Skills
• Service Delivery Process, Models & Strategy

Behavioral Competences:

• Creating and Innovating
• Formulating strategies & Concepts
• Persuading & Influencing
• Presenting & Communicating Information
• Relating & Networking
• Adapting & Responding to Change  

Minimum Qualifications:

• Job related degree / Diploma

Experience Requirements:

• 2 Years Service Delivery Management experience
• 5 Years Management experience
• 5 Years Contact Center Management experience
• 5 Years people Management experience
• 3 to 5 Years Telecoms experiences

To apply, click here