Description du poste
WE ARE HIRING FOR A SPARE PARTS MANAGER
Your main tasks will be as follows:
- Writing price offers
- Processing customer inquiries relating to spare parts (identification, preparation of quotes, deadlines and advice, etc.)
- Writing technical documents (specifications, quality plans, . ..)
- Ensuring the processing of orders
- Ensuring the follow-up and organization of manufacturing and deliveries
- Ensuring the processing of non-conformities and possible returns of goods and their management in the computer system
- Monitoring of invoicing and disputes suppliers
- Budgetary, financial and business planning monitoring
Profil du poste
Under the responsibility of our after-sales service manager, you are in charge of managing our customers' spare parts requests, in their entirety.
As such, your responsibilities are as follows:
- Manage the availability of spare parts in accordance with established processes for internal and external customers within a defined geographical scope
- Take into account the request coming from the hotline or directly from the customer
- Define customer specifications
- Find the most suitable solution with internal technical support
- Propose and validate the solution and the conditions (price, delivery) to the customer
- Follow the preparation
- Edit invoice
- Manage the vagaries of spare parts orders (preparation error, delivery), follow the actions implemented until the incident is closed.
- Manage returns as part of expertise needs
- Coordinate the recovery of parts with the customer or with the supplier
- Communicate the elements of expertise to the client and implement the resulting actions
- Inform the different steps in the computer system
- Participate with the hotline / quality team in monitoring technical problems of the after-sales service and provide support if necessary at different stages of the resolution of the problem.
- Escalate the incidents observed to the technical services, to its hierarchy, or, as the case may be, to the suppliers
Dossiers de candidature
Send your CV in English to info.civ@rgsincorporated.com with the name of the position you are applying for.
