RGS
recruit
Field Maintenance Manager
Description du poste
Main Responsibilities:
Overall In charge of FM operation of all Regions in the country , Responsible for field SLA & KPI adherence.
In charge of FM subcontractor/teams Competence Development and growth, Ensure that FM Comply to processes and procedures.
Responsible for all Planned Work activities related to FM, manage and control all field related operational issues & agenda.
Coordinate with NOC/NPM/RNO/3rd party teams for effective O&M operations and effective functioning of network
Interface to the country customer and handle customer complaint of field maintenance work.
Spare parts management, Regional warehouse surveillance.
Field maintenance delivery quality surveillance, control and improvement.
Manage Network Risk using risk register. Keep proper track of the identified risks in field operations and ensure early closure of single point of failures.
Key targets:
Field related SLA/KPI achievement as per contract.
No man made incidents in field.
No Major security / EHS non- compliances.
Customer feedback survey score above 90%.
Attrition rate below 10% for field teams.
Employ satisfaction feedback score above 90% for field teams.
Profil du poste
Qualifications/Skills
Bachelor’s / Advanced degree in Telecom or relevant fields.
8 years + experience in any Telecom specific domains. 4+ years in field maintenance.
Professional knowledge of service delivery processes.
Strong project management skills.
Excellent leadership and communication capabilities.
Dossiers de candidature
