UTZ COTE d IVOIRE
recrute
ASSOCIATE CUSTOMER SUCCESS COTE D'IVOIRE
Description du poste
At the Rainforest Alliance, we are building an alliance to create a better future for people and nature by making responsible business the new normal. To advance our mission, we focus on amplifying our impact on the ground through systemic transformation: change across the entire supply chain, change in the relationship between people and nature, and change within our own organization.
We achieve this transformation by working in collaboration with a wide range of stakeholders to create a stronger Alliance. Together, we amplify the voices of farmers and forest communities, improve livelihoods, protect biodiversity, and help people adapt to climate change in bold and effective ways. We embrace transparency because we believe that the best way to build trust across our alliance is through openness about our tactics, our impact, and partners on the ground. Together, we can achieve our vision of a world where people and nature thrive in harmony.
Position summary:
Responsible for supporting the Rainforest Alliance’s business partners along the global supply chain (e.g. manufacturers, packers, traders, retailers and producers), giving advice to assure compliance with the standards, policies and requirements of our programs, including traceability and chain of custody. Uses best practice Customer Success processes to optimize customer experiences, meet team goals and grow the mission impact of the organization. Monitors, in line with the Accounting department with invoices to members. Works collaboratively with other teams and department and regularly reports on duties.
Relationship management and customer satisfaction are guiding principles in this work.
Profil du poste
Responsibilities:
Promptly respond to inquiries and provide information to companies on the implementation of certification, traceability and labelling requirements by email, phone calls and live chats in French or English;
Provide training as needed – via phone calls, webinars, and occasionally in person – to company partners and internal colleagues on our requirements and systems;
Collaborate internally with other teams such as Technology, Standards & Assurance, Markets (account management) and Marketing to provide outstanding support to companies;
Share inputs and feedback for customer success processes, reporting etc. as appropriate internally to support continuous improvement activities;
Liaise with and support the Accounting department, in invoices payment monitoring of Côte d’Ivoire members;
Ensure the regular update of Côte d’Ivoire members database, in collaboration with the Member Monitoring Team and the Senior Associate Training & Certification; and
Other duties and projects as assigned.
Qualifications:
Bachelor’s’s degree or equivalent educational background;
Minimum 2 years of relevant experience, such as customer service, sales, marketing or communications;
Excellent writing, editing and verbal communication skills in French. Professional proficiency in written and spoken English is required.
Proficient in Microsoft Office and internet applications.
Strong organizational skills to manage multiple priorities in a time sensitive manner, excellent interpersonal skills, customer orientation and strong attention to detail;
Knowledge of sustainability practices, a passion for environmental issues and experience with certification in sustainable agriculture preferred;
Ability to travel up to 10% per year, including internationally.
Dossiers de candidature
For the application, please go through the below link: https://my.hirehive.io/rainforest-alliance/jobs/75492/associate-customer-success-c-te-divoire-abidjan
Notes:
Only candidates authorized to work in Côte d’Ivoire will be considered.
The Rainforest Alliance encourages diversity and inclusion across the global organization. With this commitment to diversity, we are proud to be an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, ages, disability and any other protected group.
If you have any questions about the job vacancy, please contact the HR department: recruitment@ra.org
