MAINONE CI
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TECHNICAL SUPPORT ENGINEER, CIV
Description du poste
The Technical Support Engineer will be responsible for the first line network monitoring, surveillance and fault management support on the elements and components of the Main One network, using various network management and trouble ticketing systems.
Specifically, the Technical Support Engineer's responsibilities will include but not limited to the following;
Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
Identify and provide at least first line support on all faults on the MainOne network in accordance with the Company’s standard operating procedure for fault escalation and management
Maintain and ensure full compliance with all MainOne’s processes and procedures
Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using MainOne’s standard operating procedures
Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators
Ensure all customer SLAs are met
Under the supervision of the Solutions Architect, the Technical Support Engineer will be required to liaise and interface with other groups/departments typically involved in the Technical Management of projects
Profil du poste
Must be Bi-lingual (fluent in both English and French written and oral communication)
Candidate must be resident in Abidjan
First degree in a relevant technical discipline
3-5yrs relevant experience
CCNA/CCNP certification
Very good understanding of Main One’s products
Eager and quick to learn
Excellent communicator with a natural flare for dealing with people.
Able to use initiative to tackle a broad range of problems, while still following procedures and processes.
Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem
Able to work well within a busy team and handle a wide range of
Capable of multi-tasking, with good time management and prioritisation skills.
Strong analytical skills and able to collate and interpret data from various
Ability to assess and prioritise faults and respond or escalate accordingly.
Willing to learn and develop new skills and actively seeks out tasks that help develop skills and
Actively seeks ways of improving existing systems and processes
‘Can do’ attitude
Strong team working skills
Good technical documentation skills
Dossiers de candidature
https://career.mainone.net/vacancies/view/187/EG17LXKI/technical-support-engineer-civ
