WAVE CI
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SUPER AGENT MANAGER
Description du poste
Our Mission
The problem: In 2017, nearly 60% of adults in sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
How we're solving it: We're building financial services to work as they should: no account fees, instantly available and accepted everywhere. In places where electricity, water and roads don't always function, we're creating financial infrastructure that "just works." In fall 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Our goal is to make Africa the first cashless continent, starting with Senegal. That's where you come in...
How you'll help us achieve it
We’re looking for a Super Agent Manager who’s resourceful and excited about getting things done. Super agents are mobile agents who transport cash from one place to another (Cash in transit). You'll be responsible for managing our national team of super agents as we rapidly scale our business in Ivory Coast.
In this role, you'll:
- Supervise super agents under your management and manage their day to day activities
- Properly onboard super agents by providing corresponding material and appropriate training with best practices
- Report any risk related issues on the field to your supervisor and to the treasury team
- Properly monitor super agent performance on a daily basis in order to detect any wrongdoings or theft
- Prepare weekly/monthly report on super agents’ performance
- Conduct field research for the treasury team
- Interview and recruit super agents in liaison with HR team
- Assist the super agents to ensure requested job is completed by providing the adequate support needed
- Updating and informing super agents in due time with any new information
- Ad-hoc tasks requested by your supervisor or Cash Manager.
Profil du poste
Key details
- Location: Abidjan, Ivory Coast
- Work authorization in Abidjan required
Requirements
- Language: Strong proficiency in English and French
- Previous Experience: Has already led/managed a team. Preferably an experience in cash movements/cash-in-transit
- Education: Equivalent of a Bachelor Degree
- Tools : Excel Proficiency
You might be a good fit if you
- Have managed successful teams to achieve ambitious goals
- Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth
- Demonstrate tenacity and a willingness to go the distance to get something done
- Adjust quickly to changing priorities and conditions and cope effectively with complexity and change
- Are analytical in your approach to problems
- Are excessively detail-oriented and seek to achieve excellence in everything you do
- Enjoy studying google spreadsheets in order to display digestible data
- Have developed processes and training with minimal guidance and have implemented them in the field
bonus points if you
- Have a large experience in Cash in Transit
Dossiers de candidature
How to apply
If interested, please apply below by submitting a resume, as well as a cover letter in English describing your interest in Wave and the role. Applications will be reviewed on a rolling basis. Please click here: https://boards.greenhouse.io/waveci/jobs/4894178002
