WAVE CI
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CUSTOMER SUPPORT REPRESENTATIVE (M/F)
Our mission
The problem: In 2017, nearly 60% of adults in sub-Saharan Africa had no bank account. That's for good reason — the fees are too high, the closest branch can be miles away, and most merchants only accept cash. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
How we're solving it: We're building financial services across Africa to work as they should: no account fees, instantly available and accepted everywhere. In June 2019, we launched a mobile wallet in Cote D'Ivoire, with free deposits and withdrawals and a 1% fee for transfers. Our goal is to make Cote D'Ivoire cashless. That's where you come in...
As a customer support representative, you'll:
- Respond to incoming calls from our users, ensuring they receive the best possible experience when they contact us.
- Identify patterns in user feedback and translate those into suggestions for improving our user experience.
- Quickly identify major issues affecting a number of users and be an advocate for having them addressed swiftly.
- Conduct satisfaction surveys
- Participate in training & team meetings.
- Coordinate with other departments when Customers or Partners get in touch with you
Requirements
- Fluency in French and Dioula
- Minimum one year experience working in customer support at a call centre.
- The right to work in Cote D’Ivoire.
Key Details
- Location: Abidjan (Cocody)
- This is a full-time position (40 hours a week).
-Being able to work at flexible schedules
- Competitive salary.
You might be a good fit if you:
- Truly enjoy helping to solve problems for our awesome customers.
- Exhibit excellent written and verbal communication skills.
- Approach others’ problems with compassion and a desire to keep problem-solving an issue until you understand what is going on.
- Are motivated to help Wave grow by providing stellar service to our customers.
Bonus
- Speak English
- Have worked in a Customer Service environment (Mobile wallet or Customer Service Company)
Our team
We have a Country Office in Ivory Coast with about 30 people. We are deeply passionate about our mission of bringing great financial services to the people who need them most.
We’re backed by world-class investors including Khosla Ventures, Founders Fund, Y Combinator, and the cofounders of PayPal.
How to apply
If interested, please apply by submitting a resume and a cover letter describing your interest in Wave and the role here, as well as responding to the questions below. Applications will be reviewed on a rolling basis.
Link: https://boards.greenhouse.io/waveci/jobs/4741190002
