INFINITCARD SARL
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CUSTOMER SERVICE EXECUTIVE
Description du poste
To many companies, Customer Service means ‘phone agents’. At ATL, you are so much more. Our CS team is responsible for a range of crucial functions that make our business tick and keep our customers happy. That includes transaction monitoring - reviewing, approving and sometimes rejecting the transfers that pass through our service every month. You'll be learning a whole lot about payments, compliance, anti-money laundering and other fascinating aspects of international finance.
Responsibilities:
Managing queries on transactions via phone, email and instant chat. You’ll be the first point of contact for our customers, so an attentive manner is a must.
Screening and verifying customer’s identification.
Reviewing transactions and identifying suspicious activities. Reporting and escalating suspicious activities to the relevant department.
Research unusual or questionable transactions with the relevant department.
Monitor and release transactions.
Advising customers on the products ATL offers.
Profil du poste
Relevant customer service experience.
Fluent written and spoken English.
Genuinely care and want to help and love talking to people.
Tech savvy – proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
Be a team player that can adapt to a fast-paced and changing environment.
Highly disciplined, self-motivated, and service delivery focused. Always willing to go that extra mile.
The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
The patience of a saint - there are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues and keeping calm throughout, giving a fantastic customer experience.
You will need to be flexible and able to work as part of a shift rotation basis (24/7 – 365 days). There are several shift options with staggered start times available.
Dossiers de candidature
CV et LM à hr@atlmoney.com
