HUAWEI TECHNOLOGIES COTE D'IVOIRE SAU

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SERVICE DESK ENGINEER

Description du poste

Main Responsibilities:
Act as main interface for Affiliate in handling Customer Complaints.

Act as hotline 24/7 for Local Organization.

Conduct initial demarcation for the CC TT and dispatch the TT.

Create a CC TT in case a complaint received from different channel than the TT.

Manage the SLA and OLA of CC complaint TT.

Support GNOC FO / shift lead in coordinating with local resources.


Key targets:
Response time for customer complaints.
Timely closure of customer complaint TTs.
Timely feedback to customer on complaint status.

Profil du poste

Qualifications/Skills
Bachelor’s degree/Diploma in Telecom or relevant fields.
1 year + experience in any Telecom specific domains.
Knowledge service delivery processes.
Good communication capabilities.

Dossiers de candidature

NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com  and specifying in the subject the job title.
hwcirecruit@huawei.com