• Cette offre est expirée !

    • Métier(s): NTIC
    • Niveau(x): BAC+3
    • Expérience: 5 ans
    • Lieu: Côte d'Ivoire
    • Date de publication: 06/06/2024
    • Date limite: 17/06/2024 (Expirée)

Description du poste

Main Responsibilities:

Over all responsible for the operations of BO core team. Perform Second Line Maintenance support for all Core Network NEs and associated elements.
Ensure the trouble ticket resolution within agreed SLA for all core domain tickets.
Should focus on the MTTR for all levels of faults in core domain.
Escalate the trouble ticket to third Line when L2 solve it, and do strong follow up until resolution.
Make preventive maintenance plan and audit the result.
To be involved/supervise all related / critical planned activities in core domain.
New software release update and implementation for core domain network elements.
Work Plan for core back office based on main goals and priorities defined by BO Manager.
Attend/arrange meetings internally within core BO team or with the customer and is responsible to ensure service quality.
Design and evaluate quarterly PBC (Personal Business Commitment) for BO core team.

Key targets:

Achieve agreed SLAs and KPIs for core BO.
No Man made incidents in core domain.
Timely upgrade of software/Hardware for core N/W.
No Major security non- compliances by BO core.
Customer/Offshore team feedback survey score above 90%.

Employ satisfaction feedback score above 90% for BO core team

Profil du poste


Bachelor’s / Advanced degree in Telecom or relevant fields.
5 years + experience in core domain with strong Technical skills.
Professional knowledge of service delivery processes.
Good leadership and communication capabilities.

Dossiers de candidature

NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com  and specifying in the subject the job title.

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