Emploi

TX BO ENGINEER

  • Cette offre est expirée !

    • Métier(s): NTIC
    • Niveau(x): BAC+3
    • Expérience: 3 ans
    • Lieu: Côte d'Ivoire
    • Date de publication: 05/06/2024
    • Date limite: 17/06/2024 (Expirée)

 

HUAWEI TECHNOLOGIES COTE D'IVOIRE SAU
recruit
TX BO ENGINEER

 

 

Description du poste

Main Responsibilities:
Perform Second Line Maintenance support for all TX Network NEs and associated elements.
Ensure the trouble ticket resolution within agreed SLA for all TX domain tickets assigned/handled.
Coordinate directly with other domains till the issue is solved and RCA is confirmed.
Escalate the trouble ticket to third Line when they cannot solve it, and monitor it until solved.
Daily health check performance and analysis, preventive maintenance, report immediately in case of any ambiguity.
Implement planned activities in TX network.
Periodically evaluate the service growth based on subscriber usage and assess these trends.
New software release update and implementation for TX domain network elements.
To get involved in software & hardware upgrade.
Release and data management (such as back up)
Fulfill the configuration plan for configuration request.

Key targets:
Achieve agreed SLAs and KPIs for TX BO.
No man made incidents in TX domain.
Timely upgrade of software/Hardware for TX N/W.
No Major security non- compliances.
Customer/Offshore team feedback survey score above 90%.

 

Profil du poste

Qualifications/Skills
Bachelor’s degree/diploma in Telecom or relevant fields.
2 years + experience in TX domain with good Technical skills.
Knowledge of service delivery processes.
Good communication capabilities.

 

Dossiers de candidature

NB: Please send your CV in ENGLISH version to hwcirecruit@huawei.com and specifying in the subject the job title.
hwcirecruit@huawei.com 

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