DATA CENTER SERVICE DELIVERY ENGINEER
Description du poste
The Data Center Service Engineer will assume ownership of the Data Centre space and liaise with the Data Centre Service Coordinator and Service Delivery Manager to ensure consistent customer experience.
Other responsibilities will include;
Work with the Service Coordination team and liaising with Technical Sales, DC Product specialists and the DC operations team to ensure that the right technical solutions are designed for the customer.
Work with the team in the entire cycle of customer on-boarding process and ensuring that detailed and realistic project implementation plans are developed for the customer onboarding.
Builds and sustains effective communications with all stakeholders and across functional teams to maximize the customer experience
Proactively identifies potential issues and drives solution to avoid customer impact and facilitate continuous improvements.
Profil du poste
Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
Minimum of 3 years’ experience in the data centre or IT Facility operations
Excellent verbal and written communications skills
Basic understanding of Data Centre facilities such as UPS, HVAC, BMS, Access control, and surveillance systems.
Dossiers de candidature