CUSTOMER SERVICE REPRESENTATIVE
Description du poste
Ready to take on new challenges? Majorel recruits for its Abidjan site, a Customer Service Representative (CSR).
We are Majorel, a new global player born of a merger of the CRM activities of the two giants SAHAM and Bertelsmann.
We design and implement customized customer experiences for the world’s leading brands.
Present in 28 countries across 4 continents in 6 different regions, our 48,000 employees are proficient in 36 languages serving more than 500 customers.
Our 7600 employees in Morocco and West Africa are now part of the France, Africa and Netherlands region.
Majorel combines talent, data and technology to produce real impact for its partners.
With an annual turnover of 1.3 billion euros, we enjoy a leading position in the African, European and Middle Eastern markets as well as a strong presence in Asia and America.
With an ambitious set of international certifications: CSR Label awarded by Afnor France, CGEM CSR Label, NF Service Relation Client Certification (NF345), ISO27001 Certifications and PCI DSS.
Your role will be to handle customer interactions via calls, emails, chats etc; and ensure their satisfaction.
Your mission will also be to offer and sell services, products or solutions and to process the files made available to you.
Profil du poste
You are a young graduate, fluent in both oral and written French and English.
You have a good knowledge of office tools, you love communication and have an excellent relationship.
Dossiers de candidature
This position is for you? So don’t wait any longer and join the big family by sending your CV to the following email address: firstname.lastname@example.org
Please don't forget to write "CSR-2020" as reference in the subject line.