UBER
IS RECRUITING
GREENLIGHT COORDINATOR
Job Description
Our Operations teams are the heart and soul of Uber. These are the teams that take our global product and localize it to an assigned market, while creating thousands of economic opportunities for drivers, and making transportation cheaper and more accessible for our riders. We are in the midst of incredible growth, which requires hard work. We are looking for individuals who are passionate about what they do and ready to roll up their sleeves to grow their city.
We’re seeking site coordinators to help build a global network of in-person driver-partner support centers known as Greenlight Hubs. Uber’s driver-partners are our most important customers, and we’re building a best-in-class customer service experience for them. Greenlight Hubs help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
The Greenlight Hub Coordinator is responsible for managing day-to-day operations of the Hub, and leading a team of Greenlight Hub Experts. In this role, you will lead Experts by example on how best to build Uber’s relationship with partners, support their operational needs. and manage the day-to-day operations of the Greenlight Hub.
WHAT YOU'LL DO
- Support the daily operations through operational oversight and analysis
- Analyze data to understand main issues being handled in the greenlight hub to reduce defect rates
- Handle escalations of more difficult support interactions
- Manage scheduling, attendance, and general administration of Experts
- Train, coach, and guide Experts to drive quality and efficiency metrics
- Own facility issues such as supplies, utilities, and branding
- Improve processes on behalf of Experts and partners
- Actively contribute to the Greenlight Hub program through project work
WHAT YOU’LL NEED
- Must have have a Bachelor’s degree with 1-3 years of relevant experience
- Proficiency in English and French (Both verbal and written)
- Demonstrated background in solving complex customer problems
- Customer support team management experience strongly preferred
- Strong communication skills and ability to interact with internal and external partners
- Experience with Excel, plenty of experience working with data. You use metrics and data to guide and drive your decisions.
- Demonstrated background in solving complex customer problems
- Customer support team management experience strongly preferred
- A problem solver. You’re ready to tackle complex customer problems without hesitation.
- A mentor. You're able to guide and coach your team to improve performance effectively.
- Independent. You’re ready to manage a Greenlight Hub while balancing multiple priorities.
PERKS
- Ground floor opportunity with the team; shape the strategic direction of the company.
- The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
- Sharp, motivated co-workers in a fun office environment.
- Employees are given Uber trips every month.
To apply, click here
