RGS

recrute

Service Delivery Manager

Description du poste

 Managing end to end service operation process and be responsible for the result
 Be responsible for business continuity management and crisis management
 Be responsible for interface with outside audit
 Establish SLA rules & WLA breakdown and responsible for SLA service quality control and management.
 Analyze process metrics, timely adjustment and optimization.
 Be responsible for continual service improvement, participate in operation optimization, statistics, and analysis, provides improvement and optimization plans, and implementation for presents plan.
 Managing operation security and compliance;
 Generate operation weekly/monthly report
 Managing customer communication and customer satisfaction
 % of SLA/KPI completed.
 The loss of SLA penalty caused by defect of SLA
 Number of Major Incident
 % of major incident caused by change management
 The number of major security or other compliance issue
 Customer Satisfaction with SLA and Service Operation
 On demand support during non-working hours
 Minimal travelling is required

Profil du poste

 Bachelor’s/ Advanced degree
 5 to 8 years of experience in service delivery management, operation management domain, ICT sector etc.

We are looking for candidates with proven experience in the ICT industry, preferably with strong backgrounds in Service Delivery or Operations Management.

Demonstrated expertise in service delivery, operations management, or related functions

Strong understanding of ICT processes, tools, and industry best practices

Good communication and coordination skills

Note: Please ensure your CVs reflect experience in the ICT industry.

Dossiers de candidature

Kindly send your CVs in english to vanessa@rutotechglobal.com 

Note: Please ensure your CVs reflect experience in the ICT industry.