Elite Intérim is looking for a Customer Supply Chain Manager (Côte d'Ivoire) for one of its partners.

The Customer Supply Chain Manager is responsible for the Customer Supply Chain (CSC) of the Cluster MENA.

She/He is responsible for the translating the Planning and Logistic Global Supply Chain strategy into Business requirements and the execution. S/He leads the FU Team which comprises of Customer Service, Complaint Management, Logistics and Warehouse. Responsible for Service, Customer collaboration and satisfaction, Inventory and its impact on Working Capital. Drives optimization (Service / Inventory / Margin / Profit) aligned with agreed KPI set.

Profil du poste

Key accountabilities:

Customer Supply Chain Strategy
▪ Provides SC input to the Cluster Market strategy; Deploys and executes the Global SCC Strategy within the Cluster
▪ Within the Cluster, contributes pro-actively to the strategic planning process of the Market
▪ Defines, implements and continuously optimizes Route to Market (Supply) strategy

S&OP process parameters & Continuous Improvement:
▪ Takes ownership of the S&OP process and lead at the BG level, aiming for effective implementation, clear decision-making, and positive business outcomes
▪ Drives the execution of the S&OP strategy & process according to RFC standards, support and facilitate financial forecasting process
▪ Ensures adherence and continuous improvement in the execution of S&OP process, standards and methods in line with RFC standard
▪ Determines targets and ensure realization of performance with regard to performance for S&OP activities (KPI set)

Demand Planning:
▪ Leads the Demand Planning cycles, collaborates actively internally (Sales & Marketing) and with Customers driving for high Forecast Accuracy and low Bias.
▪ Develop and implement a strategy for the Demand department to enhance demand excellence
▪ Define the strategy for new business initiatives by analysing market trends and translating insights into departmental plans
▪ Act as the primary contact for the commercial organisation regarding operational and tactical planning, monitoring, analysing, and challenging the quality of BG demand plans.
▪ Provide support and supervision for volume tender processes and projects when required


Commercialization / Product Portfolio Management (product development and phase in/out):

▪ Leads the BG SC in the Innovation Process Management (IPM)
▪ Drives the product portfolio management according to existing processes (portfolio review, complexity management, NPD), challenges on range offering and profitability
▪ Coordinates NPD according to IPM process to deliver NPD according to BG Launch Plans & contributes to global IPM
▪ Set the ambition, goals, deliverables, approach and way of working of the CSC- program(s) for the concerning business groups
▪ Develop strategic and operational plans for the work group, managing execution, and measuring results
▪ Provide expertise, input or feedback to assist in the development of program(s) and project management methodologies, standards, tools and training
▪ Create support for complete project approach and proactively manage, inform, influence and support various stakeholders

Supply Chain Planning Network :
▪ Manage team responsible for preparing and optimizing the operational and tactical planning for the global supply network (internal and external capacity); by balancing demand, inventory and production and packaging capacity, identify constraints and opportunities as input for S&OP and acquire agreement with the assigned supply points on the supply plan (tactical, operational as well as day to day (local) execution).
▪ Responsible for production planning, (raw) materials planning, scheduling and intra- supply planning.
▪ Provide the supply points with a realistic and attainable planning, in line with the identified guidelines and constraints.
▪ Have an aligned milk allocation plan for all factories.
▪ Discuss yearly maintenance plans with plants.

S&OP process within the FU, aligned with other CSCs, BG, Enterprise S&OP, 3rd party suppliers and milk allocation:

▪ Drive the execution of the S&OP process (operational and tactical horizon), organize all meetings according to the RFC standards, support and facilitate the financial forecasting process
▪ Balance demand and supply in the most optimal way in terms of volume, revenues, costs and margin and develop scenarios for decision making
▪ Provide procurement, supply points and deliver departments with production plans in line with service levels, inventory, production and MVA parameters, targets and guidelines
▪ Provide the FU with approved plans to fulfil demand
▪ Report consolidated performance to BG leadership team and related business partners
▪ Prepare scenario decision documents for S&OP process. Lead the process for supply review, lead supply review meeting, prepare and lead/participate in (Pre-)S&OP Process.
▪ Optimize and implement changes to the supply network of the S&OP , in line with targets and guidelines (focus on OTIF and EBIT improvement), while understanding the impact for supply points connected to the network. Manage supply planning resources (capacity, critical materials, human resources) strategy & development for the S&OP

Supply FU :
▪ Develop the strategy for the assigned planning department and contribute to the development of the strategy on one level higher
▪ Manage service on time in full for the markets in scope
▪ Manage waste performance for total MEPA scope and CSC MEPA network
▪ Manage target inventory levels for full replenishment scope
▪ Collaborate and communicate constructively with the relevant internal and external stakeholders and partners

Customer Service & Logistic Account Management:
▪ Manages a customer centric organized team
▪ Manages and enhances Customer operations: order intake & logistic account, customer service, returns and complaint handling
▪ Initiates and drives Customer collaboration and Customer centric SC improvement initiatives


Warehousing & Logistics (Distribution):
▪ Manages warehouses (RFC and 3rd party) in her/his remit, ensuring safe and healthy environment, enabling On Time In Full delivery to Customers
▪ Ensures timely delivery to Customers orchestrating agreed Cluster logistic set-up: manages transport planning, trucking & shipping companies, invoices & credit notes, export, documentation, etc.
▪ Drives continuous improvement with LSP’s to improve service, Route to Market and Cost to Serve

Inventory and working capital management :
▪ Defines/implements inventory and replenishment targets, applies inventory segmentation
▪ Manage team that is responsible for the inventory processes and ensure that inventory covers the projected demand (Correct DIO for RM, PM, WIP, FG).
▪ Manage and optimize working capital in line with the agreed targets according to the inventory management guidelines, replenish relevant warehouses (in line with targets), follow up on aging stock and obsoletes and acquire agreement with demand, source and deliver (day-to-day contact and fixed meeting structure).

Customer operations & logistics process parameters (KPI - Reporting) :
▪ Determines targets and ensure realization of performance with regard to cost, quality and performance for Customer Operations & Logistics
▪ Ensures the relevant plan parameters and required master data are up to date, well configured and reviewed on a regular basis representing the requirements of the market

Complaint Management - Sales :
▪ Receives Customer quality related issue (complaints) through FU Customer Service organization
▪ Steers all related stakeholders to define and execute corrective and preventive actions in accordance to the Operating Company Crisis Team (OCCT)

Project management (supply chain, cross functional) :
▪ Initiates and lead improvement projects, aligned end-to-end with BG Food & Beverage & FU SC Strategy

KPIs and Continuous Improvement & Management Information :
▪ Observe and evaluate bottlenecks and identify opportunities and improvement actions in supply chain related (work) processes, planning systematics, procedures and/or systems, and ensure implementation of improvements after approval.
▪ Provide KPI dashboards, insights and decision documents at request or at own initiative regarding quantitative and qualitative developments by means of periodical (S&OP, budget, RF and LRP) and ad hoc reports and/or analyses, based on reporting guidelines.

Project Management :
▪ Lead and drive tactical and strategic projects both in own domain, cross BG (including milk allocation) and cross functional with high complexity.
▪ Lead and be principle of complex CAPEX investment cases within own network

Human Resources Management & Team development :
▪ Builds and lead an effective and impactful Cluster SC Team: recruits, coaches, develops, appraises, rewards, counsels and terminates in compliance with RFC HR Policies and Standards
▪ Provides hers/his colleagues and peers with fact based feedback
▪ Leads and impersonates Customers Focus

Social Interaction:
•Internal relationships :
• FU MD, Sales/Marketing Directors, Finance Directors, MAKE Dir, Corporate/Public Affairs Dir, Supply Chain Director (BG, other FUs)
• QA & QC, RA (Global)
• Procurement (Global)
• Human Resource Director (Training & Education)
• Brand & Category Teams

•External relationships :
• Customers, Suppliers, Logistic Service Providers, Governmental Regulatory bodies.


Candidate requirements :

• Education : Supply Chain Management /relevant discipline(Master Degree)

• Work experience :

• 05-10 years running regional or country Plan & Deliver leadership role in a matrix organization
• Demonstrated and recognized expertise of following SC pillars: Customer Service, Complaint Management, Warehouse and Logistics
• Additional demonstrated and recognized working knowledge of at least 1 of these areas: Demand & Supply Planning, Controlling, Sales, Marketing, QA, Procurement.

Dossiers de candidature

To apply, send your CV to recrutement@eliteinterim.ci with "Customer Supply Chain Manager" in the subject line.


NB: Only candidates with the required profile will be contacted.