Position Overview

ITEL MOBILE is looking for a passionate and results-driven Community Manager to oversee and enhance our brand’s presence on Facebook and Instagram. The ideal candidate will be a strong communicator with a deep understanding of social media trends and strategies, adept at fostering meaningful relationships with our online community while driving engagement and brand loyalty.

Content Management:

1.Develop, schedule, and publish engaging and brand-aligned content on Facebook and Instagram.
2.Collaborate with the design and marketing teams to create visually appealing posts, stories, and reels.
Community Engagement:
1.Monitor and respond to comments, messages, and inquiries in a timely and professional manner.
2.Actively engage with followers, fans, and customers to build a strong online community.
3.Encourage user-generated content and foster a sense of brand advocacy.
Social Listening:
1.Monitor brand mentions, hashtags, and trends relevant to the brand.
2.Address feedback, complaints, and questions, escalating issues to the appropriate departments when necessary.

Strategy Development:
1.Plan and execute campaigns to grow followers, increase engagement, and drive traffic to brand assets such as websites or stores.
2.Identify opportunities to leverage trends, challenges, and seasonal themes on Facebook and Instagram.

Performance Analysis:
1.Track and analyze performance metrics (engagement, reach, impressions, click-through rates) using Facebook Insights, Instagram Analytics, and other tools.
2.Prepare monthly reports on community growth and engagement, providing actionable insights for improvement.
Campaign Support:
1.Collaborate with the marketing team to integrate social media campaigns with overall promotional strategies.
2.Support product launches, promotions, and events through effective community engagement.

Profil du poste

Qualifications and Skills
Experience: 2+ years of experience in social media management, community management, or a related role.
Communication Skills: Excellent written and verbal communication skills in French
Social Media Expertise: In-depth knowledge of Facebook and Instagram platforms, algorithms, and tools.
Creativity: Ability to craft compelling content that resonates with the target audience.
Analytics: Proficiency in using analytics tools to measure and optimize performance.
Problem-Solving: Strong interpersonal skills with the ability to handle customer inquiries and issues professionally.
Adaptability: Ability to thrive in a fast-paced, dynamic environment.
Passion for Technology: Interest in mobile technology and consumer electronics is a plus.

Dossiers de candidature

Please send your CV english version to martial.kouame@transsion.com